Questions Answers & Terms for services provided by:    www.gomactrading.com & www.filmorvideo.com

1) FILM - What is the difference between 8mm and super 8mm film.

8mm film is the original film which was produced by cutting 16 mm film right in the median. That’s why 8mm film only has sprocket holes on one side. The sprocket holes are somewhat square and large. Super 8mm is produced in the same manner but the sprocket holes are smaller and somewhat rectangular. This leaves a larger size for the capture area. Super 8mm will result in a

1 FILM - Why is there a difference in the quality of the capture?

It is our opinion that each job or batch of film will have results which will differ from other jobs.  In as much as the process we employ gives as good of results as possible, the condition of the film is also extremely important if not even more important.

Age of film makes a lot of a difference. Film degradation is a reality and every day of delay ads to such degradation.  There are chemical processes that take place in time, one of which is the spontaneous acetic acid production in the emulsion.  This is known as the vinegar effect because the film starts to smell like vinegar.

The way the film was developed makes a difference.  If the developer solution was not properly washed off, the chemical process may continue for an unspecified period of time with unpredictable results.

Type of film makes a difference. In some instances, super 8mm will result in better transfer by virtue of having a larger surface by some 33%.

Film operator makes a difference. Recording a movie without concern for camera focus or without wearing glasses (if prescribed) will result in out of focus film.

Film technique and knowledge makes a difference. Recording a face at a few inches away will always result in no focus at all. Recording in no light will result in no image or extremely poor image. Recording in intense spot light from short distance will result in burned images.

Fast panning and zooming will result in bad footage. Extreme zooming will also result in shaky film unless the camera was on a tripod.

1 FILM – My film Is damaged.  Can you do anything about it ?

Once in a while we receive film which is in damaged or very damaged condition. We can capture all the film and add any necessary steps to recover whatever images are left, to the extent to which that is possible.  Only after all steps have been applied, we can see what footage is actually recoverable and to what degree of quality.  We will preserve all film that has images on it, no matter what the quality of that image may be.  However, the cost will include the full transfer plus any extra steps required for recovery, no matter how much films has been actually recovered and what the recovered quality may be. The only suggestion we can make is that before proceeding with processing all the film you may want to bring in a small portion of the film and see how that works for you.  Please keep in mind that we have a minimum charge that is posted on our website and that any extra recovery steps may incur additional charges.  Again, we will not make judgment for you if the film is worth transferring and the decision to bring in the film and have it processed, in its entirety, is exclusively yours with the full understanding of the cost. 

1 FILM – Water Damage

Humidity, water and an entire array of “vapors” are one of the main sources of film degradation.  The strongest effect is on the emulsion side of the film which is very much water soluble. 

A)    When the emulsion is damaged by vapors it becomes soft and any impurity will stick to it.  When and if the emulsion solidifies, all impurities become part of the emulsion and no film cleaning will be able to remove them without actually removing all or part of the emulsion.  Of course, removing various grades of emulsion will remove the image either partially or totally. 

B)    Water damage will affect the thickness of the emulsion at different levels.  It is possible for the damage to erode the emulsion either partially or all the way to the film base.  If so, the light source that is passing through the film and allows the image to be displayed on a screen or to a capture CMOS or CCD is no longer uniform and will produce various levels of exposure for each frame.  Running such damaged film at 16, 18, 24 frames per second may indeed produce a “flicker like effect” which may not be eliminated even by frame by frame capture simply because different levels of exposure generated by damage will exist for different adjacent frames which otherwise would be uniformly exposed.

C)    Water damage will create an uneven level of noise effect (grainy image) which is very visible when the film is digitally captured.  Since the grain is not even on the same or different frames, it is very difficult or impossible to engage nose/grain removal algorithms which are sufficiently effective for the entire reel.  Therefore, the quality of the final product will greatly suffer.

D)    Major water damage will be strongly visible and will absolutely affect the quality of capture.

Base

A piece of film consists of a light-sensitive emulsion applied to a tough, transparent base, sometimes attached to anti-halation backing or "rem-jet" layer (now only on camera films). Originally the highly flammable  cellulose nitrate was used. In the 1930s, film manufacturers introduced "safety film" with a cellulose triacetate plastic base. All amateur film stocks were safety film, but the use of nitrate persisted for professional releases. Kodak discontinued the manufacture of nitrate base in 1951, and the industry transitioned entirely to safety film in 1951 in the United States and by 1955 internationally.

Emulsion

The emulsion consists of silver halide grains suspended in a gelatin colloid; in the case of color film, there are three layers of silver halide, which are mixed with color couplers and inter-layers that filter specific light spectra. These end up creating yellow, cyan, and magenta layers in the negative after development.

1 FILM - Did my film shrink?

Organic film base shrinks with age and handling.  The result is that the sprocket perforations will no longer be in the right position and, if more than 1 % shrinkage occurred, it is possible that the film cannot be properly run.  There are two implications associated with the shrunk film.  First, the sprocket holes may get damaged when the film is run and second, the frames may jump during the capture process because of the inconsistent relation between the sprocket hole distance and advance film mechanism.

1 FILM - Why do I see film grain on the screen?

Digitizing is the process of converting the optical image stored in tiny film grains into digital image stored in pixels or various colors and shades.  This pixelation process will become evident when the size of the image is enlarged enough. The standard 8 mm film is 3.3X4.5 mm.  You can put 43.45 such frames in a square inch.  A standard screen TV has a ratio of 4 by 3.  Therefore a 35 inch standard TV would have a screen of some 28 by 21 inches or about 588 square inches. One single frame of 8mm film would be magnified over 25500 times in order to fit on such a screen. This magnification will certainly have an impact. Primarily dark images will tend to be grainier. Also, color restoration which is done both in luminosity and color channels (RGB) will generate a grainier if not significantly grainier image.  We use a very good grain removal tool. That process is done at additional cost along with the color correction/restoration. However, not all the grain can be removed because the image would not look natural.  There is a certain balance between grain removal and image quality that can be achieved.

1 FILM – Original film is very dark.  Can you make it better?

There is a limited amount of light that can pass through dark or very dark film.  Increasing the light source is one way of making the image more visible.  Making software adjustments is another way.  In both instances there are drawbacks.  The grain is going to be a lot more visible.  The whites are going to be blown to the extent to which the details in that area are going to be lost.  Therefore, both solutions have limitations and we will determine how far we will go either with increasing the light source or applying software corrections.  As a general rule we will try to make the image better but keep the white details visible.  There will be visible grain because if we try to remove it entirely the resulting image will lose detail and look very soft as if it would be out of focus.  It will be up to us to find the right balance for your film.

1 FILM – Original film is very light.  Can you make it better?

We will try to darken the footage to the extent to which it is possible.  If there is enough resolution the image will be better.  However, all artifacts and defects existing on the celluloid film will become a lot more visible and there will be little or no color information.

1 FILM - Do I really need film restoration?

In most instances yes, if you want to get the best look of the footage. Otherwise the film is going to look grainy the washed off parts will be barely visible, the dark footage will be too dark and the color will be what it will be.  The restoration is not going to do a miraculous change of the look of the film but it will revive some if not all of the footage, will make the colors look more natural and it will eliminate a good part of the grain. 

1 FILM - Do I need image stabilization?

In general yes since the 8mm cameras did not have built in stabilization and most footage was not shot using a tripod.  Stabilization will make the foreground steady which will make the film a lot more pleasant to watch.  There are drawbacks to image stabilization.  The image may become slightly softer, the background may be a bit wavy and the image may be zoomed by a percentage required to stabilize the image.  The shakier the image the more zoom may be required. If the image was shot very tightly, some area from the top, bottom and sides may be lost.  Image stabilization will further degrade with very dark or very light film where proper software calibration is difficult or almost impossible.

1 FILM - How long does it take to capture the film?

The capture process is only a part of the transfer process.

First step is the integrity film inspection and repair process. In this step up to 8 reels of 50 feet (3 inch) film are spliced together on a 7 inch reel (if necessary and allowed by the work flow). 

Second step is the film capture. For the "frame by frame" process, for a 50 foot reel it takes approximately 11 minutes for this step only.

Third step is standard film editing and/or custom editing (if ordered)

Fourth step is film restoration (if ordered)

Fifth step is the film speed conversion.

Sixth step is the film transfer to media.  If the final product is data, this process is rather fast.  If the final product is video the process is elaborate or extremely elaborate depending upon the specific requirements of the client (titles, chapters, transitions, text, sound etc, etc, etc.)

Seventh step is packaging which includes text or graphic display on the surface of the disk and the disk case.

All jobs are started in the order in which they are received. All steps up to film manipulation are done at a time and depending upon the number of reels it can take up to a day or more. The manipulation and actual transfer to media depends upon the quality and length of footage and it may take a few more days. Simple jobs are done in a few days, more complex jobs will take a longer time.  Rushing this type of work is not a good idea as the quality will suffer. It is better to provide the film footage with sufficient time in advance before the expected due date to allow for proper transfer.

1 FILM - Why do you inspect the film?

The inspection is necessary to make sure that sufficient leader exists and that the film is not broken. If leader is missing the film cannot be put through the capture machine without loosing some 2 feet of footage. Therefore, a minimum of 2 feet of leader is necessary at the beginning of the reel.

1 FILM - Is there a charge for the leader?

Yes, there is a charge for the leader as indicated in the Price Calculator.

1 FILM - Is there a charge for the splicing?

Yes. There is a charge for splicing broken film on the reel, as well as splicing small reels into larger ones, as indicated in the Price Calculator

1 FILM - Is there a charge for storage reels?

Yes. There is a charge for storage reels, as indicated in the Price Calculator. Smaller reels have to be put on one larger reel. There are several reasons why. The film has to be cleaned and lubricated.  It is easier and better done on larger reels.  To ensure complete capture of reels, up to the last frame in each reel, it is required to combine multiple small reels into a larger one. To make the film less susceptible to physical and chemical damage, it is better to have all small reels combined into larger reels.  Also, storage of larger reels is easier to achieve.  Lastly, to avoid charging extra for capturing smaller reels, due to increased time to load and unload the film, it is more cost effective to combine them. 

1 FILM – Is there a surcharge for processing the 3 inch reels  without combining them on a large reel?

Yes there is a $ 1.00/ each 3 inch reel.  It is extremely inefficient and time consuming to process each reel individually.  It takes a long time to clean load and unload each little reel instead of combining several small reels on a bigger reel.  The small reels will be combined in larger reels to be cleaned and captured. The surcharge is for reversing the process and putting the film back on the small reels.  This is highly not recommended but can be done.  Some companies have different prices for different size reels to cover for the extra cost of handling smaller reels.  We do not.

 1 FILM - Why do you convert the speed of the film?

8mm film speed comes in two main flavors. Regular 8mm film was shot at a theoretic speed of 16 frames a second. Super 8mm was shot at 18 frames a second. Nevertheless, since this a mechanical process the speed is relative. When played through a projector, the speed may be adjusted but in many instances it does not look right. NTSC system requires an approximate speed of 30 frames per second (29.97 to be exact) To properly display the film on a regular TV, we stabilize the play speed for natural movement.

1 FILM - What is digital merging?

Digital merging is required to eliminate all empty footage from the captured film. We do not leave the film as is. Some transfer companies will eliminate footage containing 5 or more seconds of bad material. We do the same with one exception. We go down to less than a second of bad material. This results in virtually eliminating all the bad footage that is longer than a second. There is no additional charge for this step.

1 FILM - What is film editing?

Film editing is going beyond eliminating bad footage. It involves many levels of film alteration not only as regards quality but as regards composition. This step is usually very time consuming and there is additional or significantly additional charge, as indicated in the Price Calculator.

1 FILM - Do I need to mark the reels in sequential order?

Absolutely yes.  You want to make sure the reels are in logical orders.  In most instances this is an easy task since most of the reels and the respective boxes have either inscriptions or notes on them giving some reference to an event and/or date.  Also, the processing date can be of help.  Look for the post office stamp cancel date.  In absence of clear indication, all reels will be processed in random order.  If you have no references at all, there is another alternative, which comes at additional cost.  Transfer can be done in random order and a reference disk with either Windows Media Player or Flash files can be generated.  You can view the files on any Windows based computer and assign a sequence to each reel.  Please inquire about the cost at the time you place the order. 

1 FILM - How about music?

Adding music to the captured film footage is strongly encouraged. Silent footage is "dry" while choosing appropriate sound background can bring video to its real live potential. Customers have to provide their choice of music, either on original CD or in .mp3 format. Music on original CD is strongly suggested. Written list of track numbers in the order in which they are to appear on DVD is also necessary. Otherwise, the music will be used in track number order. Music cannot be strictly associated with specific footage but an effort will be made to put relevant music in relevant video positions to the extent to which it is possible. We do not provide "free" music as, it is our long experience that, such music does not complement the specificity of footage for each customer. All music provided will be returned to client along with the original materials and finished product.

1 FILM - How long will you be keeping the original film footage?

The original footage will be kept on file for 30 days from delivery. After that the material may be either discarded or converted and compressed to save disk space. It takes about 13 Gb of space to store one hour of original footage. There will be no firm guarantee that the footage will be kept beyond 30 days. It is strongly suggested that clients purchase the original footage either on DVD or on tape and store it in a safe place for future editing and/or reproduction. In case of video DVDs we will keep the final product in form of .iso file for at least 90 days.

2 VIDEO - How long will you be keeping the original VHS, S-VHS, VHS-C, S-VHS-C, Video 8, HI8, Digital 8, Mini DV footage?

For the direct transfer also known as straight transfer job we do not keep the original footage nor do we make a master DVD.   For the jobs where parts of video footage is edited and compiled into a video production such as a family DVD show with film/background sound plus pictures with transitions and various video clips, we will keep the original footage on file for 30 days from delivery. After that, the material may be either discarded or converted and compressed to save disk space.

2 VIDEO - Do you charge if the video tape is blank or has other than home videos on it ?

Before capture process, we run each tape to determine the duration of video.  That is necessary to determine if it is more cost effective to do a direct transfer or a digital capture.  There is time and equipment involved to make such preliminary determination and there is a cost associated with it, whether or not the tape has video footage on it or that video footage is what you intended to have transferred. However, if there is a large number of tapes (a few dozens or more) in one project and only a couple of them are blank, we may waive the cost.  If your tapes contain exclusively non home videos or a mixture of home videos and other footage, we will charge as if all footage is home movies.  We may remove non home movies but digital capture and editing prices will apply. It is always a good idea to inspect your tapes and bring in only the ones that are certain to have the video footage you are interested in.

2 VIDEO - Do you do any kind of editing for the direct video tape transfer?

No, we do not either inspect the footage, watch the footage or make any editing to it.  Some transfers are done with professional dubbing equipment, with no human intervention in the process, at all.  Some other transfers are done by means of digital capture.  Once the capture is done, the footage is processed, as is, meaning that what is on the tape will appear on the digital file or DVD.  Other than controlling the programs used, the only human intervention may be limited to inspecting the beginning and end of file to eliminate the start and end idle frames. It is the client's responsibility to bring to our attention any special requests regarding video transfers, BEFORE the project is started.  AFTER THE FACT requests will incur an additional cost.

2 VIDEO - Do you provide editing services?

Yes.  The editing services have to be discussed before the project is started.  Client needs to be very specific when requesting such services. In some instances, the extent of editing is limited to removing unwanted footage such as TV shows, commercials, etc.  In other instances the editing may involve mixing footage from multiple cameras, audio processing, video enhancement, etc.  Depending upon complexity,  the editing may require that client be present when editing is done.  No matter how simple or complex the editing is, the cost of editing is calculated based on the time spent to complete the job (see Price Calculator for cost per minute). 

2 VIDEO - Do you guarantee the quality of the video transfer?

No.  The quality of the video transfer is very much in the quality of the video tapes you provide.  If the tapes are in recent, original recording and if they were adequately preserved, the quality of transfer should be quite good.  If the tapes are old, stretched, run through VCR’s time and time again, kept in basements, humid or hot environments,  exposed to elements,  including but not limited to water, mold, dust,  subsequent copy of an original or of another copy, recorded with defective equipment, the quality may be poor, very poor or not there at all.  We can only work with what you provide and we only guarantee that whatever video/audio signal and quality was on the tape was transferred onto DVD or other media.  However, we would guarantee that the DVD or other media are not corrupted and are readable as proven to each and every client, upon delivery.  We would not guarantee that the DVD, and other media would be readable with every existing equipment, due to compatibility issues which are not related with the video transfer but are related to the hardware used by client.

3 SCAN - What is the difference between the scan services?

Let's take for example the 35mm slide scanning process. Most of the slides are old or very old.  They may have been made in the 50's, 60's, 70's, etc.  Some glass slide can be significantly older than that.  There are different vintages of film used, different places where they were processed and possibly different conditions under which they were kept. Some are overexposed, some are underexposed some are faded, some turned dark, yellow or red, etc.  And, more than sure all of them have some kind of wear and tear on film as well as dust and dirt. The ideal task is to make them all look about even across the board as if they were all made, processed and kept under similar circumstances. The basic level consists of scanning the slides just as they are.  We call that a raw scan as the image is created exactly as it comes out of the scanner.  All defects and blemishes will be visible.  We do not offer Digital Ice correction for this lever of service because Digital Ice may introduce additional artifacts. There is no white balance, no levels and, therefore all image parameters will be just as interpreted by the scanner. Please note that depending upon the light source of scanner such as cathode or led array, the images may look different from looking at them in natural or incandescent light. This scan level is suitable for jobs where the image is going to be extensively processed by expert software retoucher who will make all necessary manual adjustments, dust, scratch, grain removal as well as sharpening. The mid level service employs machine dependent corrections to improve the overall quality of image.  These machine corrections may include color and fading restoration, grain reduction, sharpening, auto levels, auto white balance.  In addition, Digital Ice processing may also be employed to further enhance the image quality.  This scan level produces a significantly better image quality in the sense that most blemish issues described above are automatically enhanced by hardware.  This is not a perfect process but is suitable for those who have some image manipulation knowledge and are willing to take the time to further enhance the scans by means of computer software.  We call this scan level archival quality. It is important to understand that the mid level service is neither reversible nor downgradable to the basic level.  The reason is very simple.  Once machine corrections have been employed, the end scan will contain all these changes.  There is no going back to basic level unless the scan process is done again at additional cost.  The upper level service, employs, in addition to all above machine made corrections, auto software corrections.  These software corrections may be done in one or more steps, using one or more pieces of software either as a batch or, sometimes, on individual basis, to achieve the task on hand.  We call this scan level slide show quality. Perfection is not the task on hand because it is not our goal to define what perfection is.  Perfect balance, perfect colors, perfect anything is in the eyes of the viewer.  We will give our best effort to produce images which are suitable for a slide show.  Furthermore,  it needs to be understood that such show will look different in different light environments and on different different screens, whether TV screens, CRTs or LCDs monitors.  As indicated above, we will try to average all images so that they look even across the board as if they were all produced at the same time and at the same quality level, to the extent to which this is possible. There is an ultimate level of service we offer which consists of manual adjustments made to scans by expert professional retoucher.  The expert will receive both raw scans and machine corrected scans in either 48 bit or 64 bit format.  Corrections will be made based on customer specifications to the maximum extent possible.  The cost of such services cannot be estimated until the scans have been made and the expert got a chance to review both the scans and customer's expectations.  This is a lengthy or very lengthy process and, therefore, is only available for individual images. 

3 SCAN - What is Machinable "As Is" Low Digital Storage Scan?

Any print that is not damaged, does not have any residue tape, or any other kind of material on front or back qualifies for "machinable" condition.  "As Is" means that there will be no cropping, color or any other type of adjustments made to the scan.  The digital files "jpeg only" are the result of an automatic scan process with virtually no operator interaction and without any corrections, whatsoever.  The digital files are optimized for minimum digital file size equivalent to 600 DPI.

4 GENERAL - What is standard format and widescreen format?

Standard format is the way a regular TV displays the image. It is a ratio of 4:3 magnified depending upon the diagonal length which could b 20", 25", 32" and so on. Widescreen format is the same concept only that the ratio is 16:9 which I more rectangular than a 4:3 which is closer to a square. Film transfer fits in a 4:3 or standard format due to its native nature.

4 GENERAL - Is my video DVD going to be interlaced or progressive scan?

That depends upon the final destination of the DVD.  If you plan on watching it on an old CRT (standard TV), the interlaced image would be more suitable.  If you plan on watching it on a more modern TV such as plasma or LCD or DLP the progressive scan would be more suitable. Another factor may also be the type of DVD player(s) that you are using.  Since there is no easy answer to the multitude of options, unless otherwise requested, we produce the video DVDs in progressive scan mode.

4 GENERAL - What is transfer to media?

Captured footage can be transferred to DVD or mini DV tape as is, without any speed adjustment or manipulation whatsoever. The files are generated in their pure format (.avi) and are entirely suitable for further editing. Files can also be compressed and transferred to DVD in .mpeg format which is also suitable for editing. The advantage of .mpeg files is that they take significantly less space (perhaps 5 times less space). The disadvantage is that compression results in loss of quality. Yet, .mpeg files are still suitable for DVD creation. The most common transfer to media is the DVD video which is the final product suitable for playing in a consumer DVD player. These files are not easily editable.

4 GENERAL - Will the DVD have menus and chapters?

The DVD will have a main menu which will be a motion menu and a generic background sound. The DVD will also have chapters which can be separated either by reel if the footage is specific enough so that a clear separation can be made or by specific amount of time (most customers choose 3 minutes).  The remote control will be required to navigate back and forth among chapters.

4 GENERAL - Do I need to provide title(s) for my DVDs?

If the final product is a direct video transfer, the answer is no. If the final product is a video DVD with menu the answer is yes.  Since you have a starting menu you need to have some kind of title information there.  The title needs to be very descriptive and very short.  "Jones Family Memories" or "Our Wedding - June 15, 1955" or anything along those lines.  The DVD's top surface and the DVD cover insert will be inscribed with the same information unless otherwise requested.

4 GENERAL - Can the DVD be played in another country?

If another country is using the same NTSC format the answer is yes.  If the format is PAL or SECAM, the footage needs to be prepared accordingly.  Each system is using its own speed and frame size.  Producing multiple formats requires separate editing/rendering and separate DVDs.  For overseas orders or destinations, please provide all necessary information before the job is started.  Otherwise, re-rendering charges will apply.

4 GENERAL - How much is a transfer going to cost?

There are at least three elements which determine the cost of transfer. One is the capture itself.  The second is the level of enhancement/editing required. The third is the final form that the captured footage is going to take (DVD file, DVD Video, VHS, etc). The Price Calculator gives all available options to make a preliminary determination. The final determination can only be made after the inspection of film, actual size of reels and cost of editing (if any).

4 GENERAL - How many DVDs will it take?

Assuming that entire captured footage is used, a 50 foot reel of film will take slightly over 4 minutes to play. About 25-30 reels of 50 foot film would fit on a standard play Video DVD of 2 hours. To maintain a decent quality of footage we do not recommend video compression that would allow significantly longer play time on a single DVD.

4 GENERAL - Who has the ownership and copyright of transfer?

Client is solely responsible for entire content of all materials, their display whether in original or converted form, distribution of original or converted materials whether in one or multiple copies, ownership of all originals and final product(s) as well as takes full responsibility for copyright infringement(s), if any. For non copyrighted direct transfer jobs, we do not check the transfer content.  For the transfer with editing, we may reserve the right to reject objectionable or copyrighted materials.  However there will be  a charge for actual work done whether or not it will result into a final product.  All clients understand that video transfers are not a creative process and that the result of transfer is just an equal  way of accessing and displaying the same original materials on different media.  Therefore, except for advertising rights, all other rights and responsibilities are exclusive to client.

4 GENERAL - Advertising Rights?

We reserve the rights to use captured footage or parts of captured footage either in still or animated form for advertising purposes including but not limited to youtube and other internet social media, printed materials, TV, Radio and any other forms of advertising. Clients who placed their orders implicitly agreed that there is no restriction in advertising rights since the main webpage specifically indicates “placing order implies agreement to terms in QAT”

 4 GENERAL - Where do you conduct business?

We have no geographical boundaries and serve international and national clients.  However, we are located in Michigan, in the Larger Metro Detroit Area which consists of 3 counties with the following cities:

Oakland County: Addison, Auburn Hills, Berkley, Beverly Hills, Bingham Farms, Birmingham, Bloomfield Hills, Brandon, Clarkston, Clawson, Commerce Township, Farmington  Hills, Fenton, Ferndale, Franklin, Groveland, Hazel Park, Highland, Holly, Huntington Woods, Independence, Keego Harbor, Lake Angelus, Lake Orion, Lathrup Village, Leonard, Lyon, Madison Heights, Milford, Northville, Novi, Oak Park, Oakland, Orchard Lake, Orion, Ortonville, Oxford, Pleasant Ridge, Pontiac, Rochester Hills, Rose, Royal Oak, South Lyon, Southfield, Springfield, Sylvan Lake, Troy, Walled Lake, Waterford, West Bloomfield, White Lake, Wixom, Wolverine Lake

Macomb County: Armada, Bruce, Center Line, Chesterfield, Clinton, Eastpointe, Fraser, Harrison, Lenox, Macomb, Mount Clemens, New Baltimore, New Haven, Ray, Roseville, Richmond, Romeo, Richmond, St. Clair Shores, Shelby, Sterling Heights, Utica, Warren, Washington

Wayne County: Allen Park, Belleville, Brownstown, Canton, Dearborn Heights , Detroit , Ecorse,  Flat Rock, Garden City , Gibraltar , Grosse Ile, Grosse Pointe, Hamtramck, Harper Woods, Highland Park, Huron, Inkster, Lincoln Park, Livonia, Melvindale, Northville, Plymouth, Redford, River Rouge, Riverview, Rockwood, Romulus, Southgate, Sumpter, Taylor, Trenton, Van Buren, Wayne, Westland, Woodhaven, Wyandotte

4 GENERAL - Rush Fees

Depending upon the nature of the project, rush production may be available.  Normally, next production day (two days after order is received) rush is 100%, second production day rush is 50% and third production day rush is 33%.  However, the size of the job determines if it can be produced within the requested period of time and if rush fees may apply.  Since we are quality oriented we suggest that transfer projects should not be rushed. Nevertheless, if customers insists, we will advise if rush is at all possible and if it may or may not affect the quality of final product.

4 GENERAL -  Hardware/Software Advice

Purchase of raw footage and digital products is recommended only for experienced video editors who must have full knowledge of file formats, software, drivers, and any other OS (Windows, Mac, Linux, etc) requirements to open/play/convert/edit such files.

 

The extent of our services is limited to the processing and delivery of the final product either in digital format such as a digital file or a tangible format such as a Blu-Ray, DVD, VHS, etc.  We are not authorized and we do not provide advice or instructions regarding the use of the final product in conjunction with any device  or its associated software, firmware, including but not limited to computer hardware of any kind, Blu-Ray, DVD player(s), TV’s.  For such advice please contact the software/hardware manufacturer or consult your manuals for further instructions.

4 GENERAL - Disclaimer

Customers are required to read the content of the webpage and this document and are strongly  encouraged to ask all relevant questions before placing an order. Otherwise, all procedures and results will comply with the information provided on this website. The pricing for all services rendered are provided in the price calculator.  All customers can input their data and obtain an estimate quote.  Final prices will be set only after inspection of materials. This document may be changed or updated with new information, at any time.